Customer Service Voice Process at Genpact
Are you ready to launch a career in customer service with one of the world’s leading professional services firms? Genpact is conducting a Mega Virtual Drive for a Customer Service Voice Process role, specifically designed for freshers interested in a rewarding role within a company dedicated to innovation, digital transformation, and customer success. Customer Service Voice Process at Genpact
Job Overview
| Position | Customer Service Voice Process Associate |
|---|---|
| Location | Gurgaon (Work from Office) |
| Company | Genpact |
| Experience Required | Freshers |
| Education Qualification | Any Graduate |
| Interview Type | Virtual Drive (Zoom) |
| Interview Date & Time | 7th November 2024, 11:30 AM – 1:00 PM |
| Zoom Link | Join Here |
About Genpact
Genpact is a globally recognized leader in professional services, specializing in customer-focused solutions and digital transformations. Known for fostering a collaborative and innovative work culture, Genpact provides exceptional training and development opportunities, making it an ideal place for freshers to start their professional journey. Customer Service Voice Process at Genpact
Key Responsibilities
As a Customer Service Voice Process Associate, your primary responsibilities will include:
- Providing Quality Customer Service: Address customer inquiries via calls and written communication, ensuring clarity and professionalism.
- Supporting Self-Service Tools: Guide suppliers on using self-service tools and resources.
- Ticket Escalation: Escalate unresolved tickets to relevant business areas for further support.
- Professional Communication: Use proper grammar and spelling in all written communications, upholding company standards.
- Technical Troubleshooting: Address and escalate technical issues to support channels when necessary.
- Team Support: Assist in managing escalated calls and support other agents during peak times.
- Knowledge Base Management: Regularly update and maintain the knowledge base and article content.
Customer Service Voice Process at Genpact
Required Skills and Competencies
To succeed in this role, candidates should have the following skills:
- Time Management and Organization: Ability to prioritize tasks effectively.
- MS Office Proficiency: Skilled in Excel and data entry.
- Technical Comfort: Ability to use software programs and quickly adapt to new systems.
- Communication Skills: Strong verbal and written communication skills for customer interaction and team collaboration.
Preferred Skills
Candidates with the following additional skills will have an advantage:
- Technical Troubleshooting: Experience or comfort in troubleshooting and system updates.
- Decision-Making Ability: Confidence in making decisions to resolve customer issues.
- Adaptability: Willingness to learn and apply new skills and knowledge as required.
Customer Service Voice Process at Genpact
Important Note for Candidates
- Verification Requirements: Please have your Original Aadhar and E-Aadhar ready for verification during the interview process.
- Remote Interview: The virtual interview allows candidates from various locations to attend.
Why Join Genpact?
- Career Growth: Genpact is committed to fostering employee growth, providing training, and encouraging development in customer service skills.
- Dynamic Work Culture: Experience a culture that values innovation, teamwork, and excellence in customer service.
- Skill Development: Learn from industry experts and develop core skills in time management, problem-solving, and technical troubleshooting.
Customer Service Voice Process at Genpact
Take this opportunity to start your career with Genpact, where you’ll be empowered to make a difference in customer service and contribute to innovative solutions. Don’t miss this chance to join a global leader!
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