Job Title: Medical Operations Support – International Chat and Email
Company: IntouchCX
About Company:
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we provide remarkable customer experiences for the world’s most innovative brands. Recently recognized by Forbes and Statista Inc. as one of the Best Employers for Diversity in 2022, America’s Best Large Employers for 2022, and a Top Employer for New Grads.
Job Information
Position Name: Medical Operations Support – International Chat and Email
Company Name: IntouchCX
Department: International Chat and Email Medical Operations Support
Qualification: Expertise in preparing medical chronologies, proficiency in analyzing medical records and related documents
Experience: 2+ years in nursing, counseling, or related medical field
Job Location: (Not specified, full-time office-based position with 24/7 shifts)
E-Mail: bontha.mary@intouchcx.com
Roles & Responsibilities:
- Conduct extensive medical analysis of past and current medical treatment for injured individuals.
- Draft comprehensive medical chronologies detailing treatment dates and relevant medical information.
- Ensure accuracy and completeness of medical summaries.
- Research and decode medical abbreviations found in records.
- Replace abbreviated terms with their corresponding unabbreviated forms in chronologies.
- Conduct quality assurance checks to maintain accuracy and precision in medical documentation.
Eligibility Criteria:
| Criteria | Description |
|---|---|
| Experience | 2+ years in nursing, counseling, or related medical field, with expertise in preparing medical chronologies |
| Skills | Proficient in analyzing medical records, bills, and related documents |
| Attention to Detail | Meticulous in information analysis and presentation |
| Writing | Strong writing and grammar skills |
| Work Ethic | Efficient, with a commitment to meeting deadlines |
| Feedback | Open to feedback and continuous improvement |
| Knowledge | Understanding of personal injury law and medical information application |
| Customer Service | Basic understanding of customer service |
| Flexibility | Willing to work 24/7 shifts, including nights and rotations |
Contact Information:
- Contact Person: B. Pinky Mary Kamal
- Phone Number: 8247010581
- Email: bontha.mary@intouchcx.com
Note: This job is sourced from Shine.com.
Meta Description:
Join IntouchCX as Medical Operations Support for International Chat and Email. Analyze medical records, ensure accuracy, and work 24/7 shifts.